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Based on ratings collected in IDC’s 2022 SaaSPath Survey, SAP placed in the highest scoring group for vendors serving the SaaS TM application market and has been awarded IDC’s 2022 SaaS TM Customer Satisfaction Award.
IDC’s customer satisfaction award program, the CSAT Awards, recognizes the leading software-as-a-service (SaaS) vendors in each application market who receive the highest customer satisfaction scores based on IDC’s SaaSPath survey. SaaSPath is a global survey of approximately 2,400 organizations across all geographic regions and company sizes, where customers are asked to rate their vendor on more than 30 different customer satisfaction metrics.