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"Retaining Britain's Hospitality Workers"

How the UK can avoid a crisis in the hospitality sector

The hospitality sector in Britain is facing an impending crisis of a lack of willing and skilled workers. By addressing four key areas, the effects of this crisis can be minimised. This report explores how:

• Retention can be improved by focusing on pay, benefits and work/shift stability.
• Resilience is in-built into the industry
• Upskilling is not a key consideration for those entering the sector
• Digital technology is vital to improving employee management and scheduling - and therefore retention.

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