Network Computing is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Blue Ocean Contact Centers Research Library

The top resource for free Blue Ocean Contact Centers research, white papers, reports, case studies, magazines, and eBooks.

Blue Ocean Contact Centers @@bcrumb@@
Sort by:    Popularity | Title | Release Date
Share Your Content with Us
on TradePub.com for readers like you. LEARN MORE

Blue Ocean Contact Centers

A library of free resources provided on behalf of Blue Ocean Contact Centers.

Exploring the Impact of COVID-19 on Customer Behavior
Download Now View Details
Exploring the Impact of COVID-19 on Customer Behavior
The Pivot to 100% Remote Training in the Contact Center
Download Now View Details
The Pivot to 100% Remote Training in the Contact Center
Validating Your Outsourced Customer Care Partnership: Is Your Incumbent 'Still the One'?
Download Now View Details
Validating Your Outsourced Customer Care Partnership: Is Your...
From RFP to Go-Live: A Roadmap for Implementing Your Outsourced Customer Care Program
Download Now View Details
From RFP to Go-Live: A Roadmap for Implementing Your...
Crisis Reveals Character: Launching an Outsourced Customer Care Program in a Pandemic
Download Now View Details
Crisis Reveals Character: Launching an Outsourced Customer...
Rethinking the Outsourcer Selection Process in the New Normal
Download Now View Details
Rethinking the Outsourcer Selection Process in the New Normal
What's Trending in Customer Service Right Now?
Download Now View Details
What's Trending in Customer Service Right Now?
Redundancy: Preparing Customer Care for Crisis Situations
Download Now View Details
Redundancy: Preparing Customer Care for Crisis Situations
Hitting the Brakes or Pedal to the Metal? Selecting an Outsourced Customer Care Partner When the World's on Fire
Download Now View Details
Hitting the Brakes or Pedal to the Metal? Selecting an...
RFP Resources for Procuring an Outsourced Customer Care Solution
Download Now View Details
RFP Resources for Procuring an Outsourced Customer Care...
Our 5 Favorite Customer Experience Articles Right Now
Download Now View Details
Our 5 Favorite Customer Experience Articles Right Now
How to Determine Cultural Alignment in Your Outsourced Contact Center
Download Now View Details
How to Determine Cultural Alignment in Your Outsourced...
Unraveling the Tangled Vines of Omnichannel Customer Care
Download Now View Details
Unraveling the Tangled Vines of Omnichannel Customer Care
Blue Ocean's Most Popular Customer Service Blogs of 2019
Download Now View Details
Blue Ocean's Most Popular Customer Service Blogs of 2019
Beyond Issue Resolution: Why It Makes Sense to Outsource Content Review to Your Contact Center Partner
Download Now View Details
Beyond Issue Resolution: Why It Makes Sense to Outsource...
What's the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)
Download Now View Details
What's the True Cost of Your In-House Contact Center? (And...
The Cost of In-House vs Outsourced Contact Centers: An Infographic
Download Now View Details
The Cost of In-House vs Outsourced Contact Centers: An...
How to Shortlist Potential Contact Center Partners
Download Now View Details
How to Shortlist Potential Contact Center Partners
How to Ease the Pain of Scaling Your Contact Center
Download Now View Details
How to Ease the Pain of Scaling Your Contact Center
In-House vs Outsourced Customer Service: What's Right for Your Business?
Download Now View Details
In-House vs Outsourced Customer Service: What's Right for...
The Wall is a Myth: Getting Closer to Your Customer Through Outsourcing
Download Now View Details
The Wall is a Myth: Getting Closer to Your Customer Through...
What Happens to Customer Service When Unemployment Hits Historic Lows?
Download Now View Details
What Happens to Customer Service When Unemployment Hits...
Keep Your Contact Center in North America Without Breaking the Bank
Download Now View Details
Keep Your Contact Center in North America Without Breaking...
Oh, the Places You'll Go: The 4 Contact Center Location Considerations
Download Now View Details
Oh, the Places You'll Go: The 4 Contact Center Location...
Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits
Download Now View Details
Before You Go to RFP, Get Friendly: A Guide to On-Site...
Up Where Expectations Soar: Customer Care in the Age of Entitlement
Download Now View Details
Up Where Expectations Soar: Customer Care in the Age of...
How to Engage Gen Z in the Contact Center
Download Now View Details
How to Engage Gen Z in the Contact Center
Empowering Your Team to Deliver Kick-Ass Customer Experience
Download Now View Details
Empowering Your Team to Deliver Kick-Ass Customer Experience
Are You Using 1999 Metrics to Measure 2019 Customer Care?
Download Now View Details
Are You Using 1999 Metrics to Measure 2019 Customer Care?
Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?
Download Now View Details
Which 2019 Consumer Trends Will Impact Your Customer...
Deck the Halls 2018: Coping with Peak Season Holiday Spikes in the Contact Center
Download Now View Details
Deck the Halls 2018: Coping with Peak Season Holiday Spikes...
Building the Contact Center SOW: The Framework for Success
Download Now View Details
Building the Contact Center SOW: The Framework for Success
Are You Ready for the Future of Customer Service?
Download Now View Details
Are You Ready for the Future of Customer Service?
The Fundamental Guide to the Contact Center RFP
Download Now View Details
The Fundamental Guide to the Contact Center RFP
The 3 Hottest Trends Impacting Outsourced Customer Care
Download Now View Details
The 3 Hottest Trends Impacting Outsourced Customer Care
Secrets to Incredible Customer Service with Paul R. Jones
Download Now View Details
Secrets to Incredible Customer Service with Paul R. Jones
5 Most Critical Elements of a Successful Contact Center Launch
Download Now View Details
5 Most Critical Elements of a Successful Contact Center Launch
4 Essential Resources to Read Before You Craft Your Contact Center RFP
Download Now View Details
4 Essential Resources to Read Before You Craft Your Contact...
5 Insights About Sourcing and Developing Strategic Partnerships
Download Now View Details
5 Insights About Sourcing and Developing Strategic...
Ready or Not: AI Customer Service Will Change Your Business and Brand
Download Now View Details
Ready or Not: AI Customer Service Will Change Your Business...
Is Your Social Customer Service Already Stellar?
Download Now View Details
Is Your Social Customer Service Already Stellar?
The State of Social Customer Support in 2018
Download Now View Details
The State of Social Customer Support in 2018
Is It Time to Outsource? 5 Questions to Ask Yourself
Download Now View Details
Is It Time to Outsource? 5 Questions to Ask Yourself
AI and Customer Care: The Future is Here
Download Now View Details
AI and Customer Care: The Future is Here
Here's an Idea: Put Millennials' Needs First
Download Now View Details
Here's an Idea: Put Millennials' Needs First
New Year, New Contact Center RFP? 10 Mistakes to Avoid
Download Now View Details
New Year, New Contact Center RFP? 10 Mistakes to Avoid
What Your Outsourcer Should Tell You About Managing Contact Center Agents: A Client's Guide
Download Now View Details
What Your Outsourcer Should Tell You About Managing Contact...
How to Turn Contact Center Workforce Management into Champions
Download Now View Details
How to Turn Contact Center Workforce Management into Champions
From In-House to Outsourced: Best Practices for Contact Center Knowledge Transfer
Download Now View Details
From In-House to Outsourced: Best Practices for Contact...
Why Your HR Team Will Love You for Outsourcing Your Customer Service
Download Now View Details
Why Your HR Team Will Love You for Outsourcing Your Customer...
Which Comes First: The Contact Center Site Visit or the RFP?
Download Now View Details
Which Comes First: The Contact Center Site Visit or the RFP?
What You Need to Know When Looking for a New Contact Center Outsourcer
Download Now View Details
What You Need to Know When Looking for a New Contact Center...
5 Top Procurement Tips for Seeking an Outsourced Contact Center
Download Now View Details
5 Top Procurement Tips for Seeking an Outsourced Contact...
What Your Outsourcer Should Tell You About Hiring Contact Center Agents: A Client's Guide
Download Now View Details
What Your Outsourcer Should Tell You About Hiring Contact...
The Truth About Attrition in the Contact Center
Download Now View Details
The Truth About Attrition in the Contact Center
The Evolution of Self-Serve Customer Service
Download Now View Details
The Evolution of Self-Serve Customer Service
Chasing Unicorns: Is It Possible to Have a Strategic Partnership with Your Contact Center?
Download Now View Details
Chasing Unicorns: Is It Possible to Have a Strategic...
Three Secrets to Implementing an Outsourced Customer Service Program
Download Now View Details
Three Secrets to Implementing an Outsourced Customer Service...
5 Insights About Sourcing and Developing Strategic Partnerships
Download Now View Details
5 Insights About Sourcing and Developing Strategic...
Weighing the Pros and Cons of Cross-Trained Contact Center Agents
Download Now View Details
Weighing the Pros and Cons of Cross-Trained Contact Center...
Navigating Generational Differences in the Contact Center Workforce
Download Now View Details
Navigating Generational Differences in the Contact Center...
Can You Train Contact Center Agents in Empathy?
Download Now View Details
Can You Train Contact Center Agents in Empathy?
Is the Customer Really Always Right?
Download Now View Details
Is the Customer Really Always Right?
How Does Customer Experience Impact Angry Customers?
Download Now View Details
How Does Customer Experience Impact Angry Customers?
Customer Journey Mapping in the Contact Center
Download Now View Details
Customer Journey Mapping in the Contact Center
Live Chat Best Practices
Download Now View Details
Live Chat Best Practices
How to Get Actionable Insight From Your Contact Center Reporting
Download Now View Details
How to Get Actionable Insight From Your Contact Center...
What's the State of Social Customer Care in 2016?
Download Now View Details
What's the State of Social Customer Care in 2016?
51 New Contact Center RFP Questions
Download Now View Details
51 New Contact Center RFP Questions
Are Your Bad Sleep Habits Ruining Your Contact Center Career?
Download Now View Details
Are Your Bad Sleep Habits Ruining Your Contact Center Career?
Why Asking for Contact Center Pricing Shouldn't Be Your First Question
Download Now View Details
Why Asking for Contact Center Pricing Shouldn't Be Your First...
Customer Experience Strategy: How to Measure the Immeasurable
Download Now View Details
Customer Experience Strategy: How to Measure the Immeasurable
What HR Wishes WFM Knew About Call Center Employee Experience
Download Now View Details
What HR Wishes WFM Knew About Call Center Employee Experience
Here's Why Most People Hate Calling Tech Support
Download Now View Details
Here's Why Most People Hate Calling Tech Support
Drive Sales Results with an Outsourced Sales Support Solution
Download Now View Details
Drive Sales Results with an Outsourced Sales Support Solution
'We Chose You. Now What' Navigating the First 90 Days with Your Contact Center Partner
Download Now View Details
'We Chose You. Now What' Navigating the First 90 Days with...
Case Study: Sustaining Optimal Outbound Sales Support While Increasing Our Workforce by Over 50%
Download Now View Details
Case Study: Sustaining Optimal Outbound Sales Support While...
The Three Most Important Questions to Ask About the Future of Customer Service
Download Now View Details
The Three Most Important Questions to Ask About the Future of...
Did You Give Up On Your Resolutions Yet?
Download Now View Details
Did You Give Up On Your Resolutions Yet?
So You Finally Chose a Contact Center Outsourcer
Download Now View Details
So You Finally Chose a Contact Center Outsourcer
The 5 Hottest Contact Center Trends of 2015
Download Now View Details
The 5 Hottest Contact Center Trends of 2015
Top 10 Mistakes to Avoid in Writing a Contact Center RFP
Download Now View Details
Top 10 Mistakes to Avoid in Writing a Contact Center RFP
What High Quality Outbound Sales Reps Look Like
Download Now View Details
What High Quality Outbound Sales Reps Look Like
What Your Workforce Management Team Wishes HR Knew
Download Now View Details
What Your Workforce Management Team Wishes HR Knew
#TopTips to Improving Your Social Media Customer Service
Download Now View Details
#TopTips to Improving Your Social Media Customer Service
Upgrade Your Contact Center RFP By Asking About Awards
Download Now View Details
Upgrade Your Contact Center RFP By Asking About Awards
Contact Centers Give Your Customer Loyalty Program The Edge It Needs
Download Now View Details
Contact Centers Give Your Customer Loyalty Program The Edge...
Blue Ocean Contact Center Agent Helps Change A Young Girl's Life
Download Now View Details
Blue Ocean Contact Center Agent Helps Change A Young Girl's...
4 Ways to Preserve Customer Loyalty When Call Volume Spikes
Download Now View Details
4 Ways to Preserve Customer Loyalty When Call Volume Spikes
The Economics of Nearshore Vs Offshore Contact Centers
Download Now View Details
The Economics of Nearshore Vs Offshore Contact Centers
Which Customer Service Predictions Came True From 3 Years Ago?
Download Now View Details
Which Customer Service Predictions Came True From 3 Years Ago?
Lifetime Customer Value: Measuring Customer Service Performance
Download Now View Details
Lifetime Customer Value: Measuring Customer Service...
A Quick Guide to Comparing In-House Vs. Outsourced Contact Center Costs
Download Now View Details
A Quick Guide to Comparing In-House Vs. Outsourced Contact...
The Phone Channel is Dead, Long Live the Phone Channel
Download Now View Details
The Phone Channel is Dead, Long Live the Phone Channel
When to Pilot Your Outsourced Customer Support Program
Download Now View Details
When to Pilot Your Outsourced Customer Support Program
Recruiting for Your Contact Center: Why Gamers Make Great Agents
Download Now View Details
Recruiting for Your Contact Center: Why Gamers Make Great...
Deck the Halls: Two Key Tactics to Preparing Your Contact Center for the Holiday Spikes
Download Now View Details
Deck the Halls: Two Key Tactics to Preparing Your Contact...
Can IVR Destroy The Customer Experience?
Download Now View Details
Can IVR Destroy The Customer Experience?