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Genesys Labs Research Library

The top resource for free Genesys Labs research, white papers, reports, case studies, magazines, and eBooks.

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Genesys Labs

A library of free resources provided on behalf of Genesys Labs.

Best Practices for Implementing an IP/SIP Contact Center
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Best Practices for Implementing an IP/SIP Contact Center
Best Practices for Integrating Social Media and Customer Service for Bottom Line Results
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Best Practices for Integrating Social Media and Customer...
Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy
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Taking Aim at a Moving Target: Creating Better Customer...
Getting Closer to the Customer: A Challenge for the C-Suite
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Getting Closer to the Customer: A Challenge for the C-Suite