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In this whitepaper, we discuss the paradigm shift customer support has taken in recent years and how, whether you are in e-commerce, financial services, consumer tech, B2B or SaaS, your customers expect accurate, empathetic and contextual experiences in real-time - on every device.
Here’s what’s covered:
-Primary trends and expectations influencing customer support operations today
-Building internal workflows and planning for escalations
-What should your customer support product stack look like?
-Automating customer support
-Meeting your customers on all devices
-How to structure a support organization
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